1. Statement Summary
Customer Number: Unique number that identifies an electric and/or gas Customer. You will have only one Customer number, regardless of the number of accounts you have.
Account Number: Unique number that identifies your electric and/or gas account. Whenever you contact CoServ, have this number ready so we can quickly locate your records. You’ll also use this number when paying your bill.
Total Amount Due: The total amount you owe CoServ. This is the same as Account Balance. It includes the unpaid amount from your previous statement plus the Current Charges.
Current Bill Due Date: To prevent disconnection of your service, make sure CoServ receives your payment by this date.
2. Gas Usage Statement
Service From: The first day of gas usage included in the Current Charges.
Service To: The last day of gas usage included in the Current Charges.
Usage in Ccf: The amount of gas (in Ccf) you used during the billing cycle. We calculate this by subtracting the prior month’s meter reading from the current month’s meter reading.
3. Gas Service Detail
PGF: The purchased gas factor is multiplied by your usage to calculate your wholesale gas costs. The amount does not include markup or profit.
Customer Charge: This item is included in your Electric Energy Charge and covers utility expenses not directly related to the generation or delivery of electricity or gas, such as billing, meter reading, equipment, administration and customer service. If you receive both electric and gas service from CoServ, you pay two Customer Charges because you have two meters supported by two different types of equipment.
Gross Receipts Tax: A tax charged by the state of Texas on the gross revenues of a utility doing business in a city with a population greater than 1,000. This is a pass-through charge based on your gas usage.
Usage Charge: The portion of the service charge based on the volume of gas used during the service period.
WNA: Weather Normalization Adjustment—A seasonal calculation on December–May statements based on predicted normal temperatures (using NOAA data). It provides an adjustment if temperatures are colder or warmer than normal.
Municipal Franchise/District Fee: A pass-through fee that covers the money CoServ pays to a city to use street rights-of-way for placement of distribution lines. (If you live in a quasi-government entity, such as Savannah, this charge is called a District Fee.) Only those Customers who live in a city that requires CoServ to pay this charge have a Franchise Fee on their bills.
Annual Pipeline Safety Fee: The Railroad Commission of Texas has been authorized to assess an annual program fee on natural gas distribution operators subject to the Commission’s pipeline safety jurisdiction under Texas Utilities Code, Chapter 121, to fund the Commission’s pipeline safety and regulatory programs.
Do you have questions about set up fees on your first bill? Read here.
4. Account Summary
Operation Roundup®: Participating Customers’ bills are rounded up to the nearest dollar, and the extra change is donated to the CoServ Charitable Foundation, which supports worthy causes right here in your community. The average Customer pays an additional $6 per year.
Account Balance: The total amount you owe CoServ. This is the same as Total Amount Due. It includes the unpaid amount from your previous statement plus the Current Charges.